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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Kendra G

August 28, 2023

1  out of  5 rating by Kendra G
"I have been a loyal customer of this agency since 2016, but unfortunately, I have noticed a significant decline in their customer service. Over the past few weeks, I've reached out to this office on multiple occasions—around 2 to 3 times—to inquire about new insurance quotes that I wished to add to my existing coverage. On each occasion, I had the opportunity to interact with Colson, the designated representative. Despite his assurances to follow up, regrettably, there was no follow-through on his part. Despite my attempts to reconnect, I did not receive any response or the requested quotes. In an era where there is no shortage of insurance agencies to consider, I would strongly consider going with an agent who actually responds and gives the service a customer deserves."

Anne Wilson

August 28, 2023

5  out of  5 rating by Anne Wilson
"Mohiny Patel is an professional in the insurance world she is kind, helpful and thoughtful and my husband and I enjoyed her very much she explained and answered all our questions in a manner that we could understand! I want Carter to know that of all the insurance agents We have had contact with since your inheritance of us from Byron T. Mohiny has been the most gracious and helpful,We love her she is a KEEPER! Would have given her 10 stars ********** Larry&Anne W."

Mark Koritz

August 9, 2023

5  out of  5 rating by Mark Koritz
"Chloe Turpin was SO helpful when I called asking why my auto insurance premium went up! She took the time to find me additional discounts that I could take that lowered my monthly auto insurance premium! I appreciate all the time and effort that Chloe put in in finding me additional discounts! Truly EXCELLENT customer service! She knows her job VERY well! Chloe was also very pleasant to talk to. Way to go, Chloe!!! :)"

Toni Claud

August 3, 2023

5  out of  5 rating by Toni Claud
"Chloe was extremely helpful and courteous in establishing my son's renters insurance. There were a few communication and all around great service. Thanks"

Justin Payton

August 2, 2023

5  out of  5 rating by Justin Payton
"Great experience!!!!"

Woody Morgan

July 31, 2023

5  out of  5 rating by Woody Morgan
"Great service and friendly people. They made it very easy to find and purchase the right home and auto insurance bundle to fit my needs. The people, especially Mohiny, were exceptionally helpful and always available for questions or ready to act fast in order to find a replacement insurance card."

Randall Bourquin

January 5, 2023

5  out of  5 rating by Randall Bourquin
"Really great workin' with Carter and his team. They made something incredibly confusing make sense, and smoothed the whole process out. Will be back!"

Dhara Patel

November 18, 2022

5  out of  5 rating by Dhara Patel
"Great service by Mohiny. Very informational and helpful. Really appreciated it."

Aashka Patel

November 18, 2022

5  out of  5 rating by Aashka Patel
"Excellent customer service by Mohiny!"

John Cox

November 17, 2022

5  out of  5 rating by John Cox
"Incredible team. I’ve used them to insure my home and multiple vehicles for over 5 years and couldn’t be more impressed. Colson and the entire staff are professional, responsive, and care about their customers."

Ryan Boelter

November 17, 2022

5  out of  5 rating by Ryan Boelter
"Best State Farm Team in Atlanta and the state. Colson helped me through every step when insuring a new home and vehicle."

Reese Tierney

November 17, 2022

5  out of  5 rating by Reese Tierney
"This team is wonderful! They provide great customer service and are very friendly. Bradley has helped me each time I have called and he was always very nice and helpful."

sassyV Patel

November 17, 2022

5  out of  5 rating by sassyV Patel
"Mohiny was a pleasure to talk to, providing exceptional service in regards to my insurance concerns. She was also very patient with me when it came to the amount of questions i had, answering each one thoroughly. Wouldn't hesitate to speak with her again regarding my insurance needs when they arise."

Lauren Holt

November 17, 2022

5  out of  5 rating by Lauren Holt
"Carter is an outstanding agent and has provided me with the best coverage possible. Colson is a joy to work with and always makes sure I’m taken care of. Highly recommend working with this team to ensure your auto, life, and home assets are in good hands."

Matthew Roos

November 17, 2022

5  out of  5 rating by Matthew Roos
"The most helpful and thorough insurance team in Atlanta. I have used their services on multiple homes and cars for the past decade."

Dustin Peters

November 17, 2022

5  out of  5 rating by Dustin Peters
"Been with Carter Nicholson several years! Couldn't recommend more!"

Daniel Lewis

November 17, 2022

5  out of  5 rating by Daniel Lewis
"Team always makes you feel like a priority. Colson is very responsive and goes out of his way to help."

Joe Chaudoin

November 17, 2022

5  out of  5 rating by Joe Chaudoin
"Great office with great people. Carlson is smart and always helpful and we get along great. Sometimes he even recommends music to me which adds a nice personal touch!"

Austin Tull

November 17, 2022

5  out of  5 rating by Austin Tull
"These guys are the best"

Maxine Nicholson

November 17, 2022

5  out of  5 rating by Maxine Nicholson
"The customer service is great! Chloe Turpin was very kind and helpful when I needed a quote. Would recommend."

Marcus Cassimus

November 17, 2022

5  out of  5 rating by Marcus Cassimus
"Excellent group, great service!"

Susan Goss

November 17, 2022

5  out of  5 rating by Susan Goss
"I have enjoyed working with all of the employees at Carter Nicholson’s State Farm Agency. Chloe was very helpful to me when I called the other day. I strongly recommend using this State Farm to help meet your insurance needs. They are the best!"

Austin Grieb

November 17, 2022

5  out of  5 rating by Austin Grieb
"Best in the game"

Chuck Turpin

November 17, 2022

5  out of  5 rating by Chuck Turpin
"Great communication and service from Chloe. Definitely would recommend Carter Nicholson Agency for any insurance needs."


November 17, 2022

1  out of  5 rating by MIZZ ATOWN
"They are nice until THEY make mistakes. No Agent takes accountability even after proving their faults. I like being with State Farm, but this office is ghetto. Jeremy was drunk one time I called, the young lady forgets requests you just made, & Carlson just makes things worse. Worst experience EVER when having an issue. I recommend State Farm but strongly suggest a different branch of more careful, customer savy people."